Car-Part Scoop

We have heard from many recyclers who have recently been hit by ransomware, on various inventory management systems.

Car-Part.com servers and our data center have not been hit. This includes Car-Part Messaging (iCPM), Car-Part hosted Web Sites, Trading Partners, Upload Processing, and Checkmate servers hosted in Car-Part.com data centers.

While some recyclers with Checkmate servers at their locations have been hit, those are NOT related to Car-Part.com services. We are aware of several inventory management systems that have been infected. We are also aware of people without Car-Part.com web services that were infected.

If your PC is hit by ransomware, your data is not recoverable from that PC. Your data can only be restored from a non-infected backup.

If your inventory management system (IMS) is down, regardless of IMS, our support teams can help.

You can still look up your own parts/inventory if you have iCPM (Car-Part Messaging) and Trading Partners (illustrations are at the end of this message):
1. Open iCPM. Click the Interchange tab.
2. On Interchange tab, select year/make/model/part. Click Lookup.
3. Select interchange option and click Price.
4. Trading Partners search results will open in your browser, typically with your own parts first. The Description column includes your Location and Category information.
If you are a Checkmate customer, our support team can help you restore your management system from a good backup. If you don't have a good backup, support will help recover what we can.

If you are waiting on a callback, we are working as fast as we can to call you back.

Even if you haven't been infected with ransomware, it's a good time for everyone at your business to check overall IT health including good backups, up-to-date anti-virus protection, strong Windows passwords (changed regularly), don't enable the windows RDP Service, and be careful clicking unknown email links.

There were 2 other incidents at Car-Part yesterday. We want to be clear that these were not related to ransomware or any cybersecurity incident:

Tuesday at approximately 3:30pm ET, our phone provider (Vonage) experienced a nationwide outage. You may not have been able to contact your support rep during this time. We sent out an email to alert recyclers of this, and provided 3 personal cell phone numbers so you could still get support. These services were restored last night, so please resume using your normal phone numbers for customer support.
Tuesday at approximately 6:30pm ET, a storm caused a power outage at our data centers which impacted Trading Partners services. These services have been restored.